Privacy Policy

1. Introduction

5FVX Pty Ltd trading as EnerLogic (ABN 37 682 984 318) prioritises privacy protection and information security. This document outlines our personal data handling practices, collection methods, and compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, Consumer Data Right (CDR) requirements.

By using our services, website, or applications, you agree to the collection and use of information in accordance with this policy.

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2. Personal Information We Collect

The personal information we may collect includes:

• Contact Information: Name, email address, phone number
• Electricity Data: Energy usage patterns, meter readings, residential address, billing records, and active energy plan (gathered with CDR consent where applicable)
• Technical Information: IP address, browser identification, and IT service provider logs for security auditing purposes

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3. How We Collect Information

We collect information through:

• Direct submission — when you create an account, subscribe to our services, complete a form, or communicate with us
• Automated retrieval — via authorised data access partnerships under the CDR framework, with your explicit consent (requiring no manual data entry on your part)

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4. How We Use Your Information

Personal data is used to support:

• Provision and ongoing management of our services
• Communication with you regarding service developments, your energy analysis, and consultation outcomes
• System security maintenance through logging and auditing

EnerLogic follows data minimisation principles, collecting only the information that is essential to delivering our services.

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5. Information Sharing

We do not sell or rent your personal information. Third-party disclosure occurs only when:

• You have provided explicit authorisation (for example, requesting that we communicate with your energy provider on your behalf)
• IT service providers require technical interaction logs for security purposes (excluding personally identifiable or CDR information)
• Disclosure is required by law enforcement or legal proceedings

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6. Payment Information

EnerLogic does not store payment card details internally. All payment transactions are handled by trusted third-party payment processors who manage their own security and data retention practices.

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7. Data Security

We protect your information using industry-standard measures including encryption, access controls, and Australian data residency. We do not transfer personal data internationally.

While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure. We encourage you to contact us promptly if you have any concerns about the security of your information.

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8. Your Rights

You have the right to:

• Access the personal information we hold about you, and request transfer of that information to another recipient
• Request correction of any inaccurate or out-of-date records
• Request complete deletion of your data (including CDR data upon withdrawal of consent)
• Object to how your data is being processed — noting this may result in limitations to the services we can provide

To exercise any of these rights, please contact us at info@enerlogic.com.au.

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9. Unsolicited Communications

Using our services does not result in your details being passed to third parties for marketing or sales purposes, except where you have explicitly requested this.

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10. Cookies and Tracking

Our website uses cookies to improve your browsing experience and to help us understand how visitors interact with our content. You can manage or disable cookies through your browser settings at any time, though some features of the site may not function as intended if cookies are disabled.

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11. Data Breach Response

In the event of a data breach involving personal information, EnerLogic will notify affected individuals and, where required, the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). Where CDR data is involved, we will also comply with CDR breach notification requirements.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date. Continued use of our services following any changes constitutes your acceptance of the revised policy.

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13. Complaints

If you have a complaint about how EnerLogic handles your personal information, please contact us first at info@enerlogic.com.au. We will endeavour to respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

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